Etsy

This is a huge learning experience for me. I am frustrated and I want nothing more than to pull down my store. There are tons of people on there that think that the shop keeper owes them everything.

I recently had a very bad experience on there.  That being said, it was my first customer. She didn't look at all the pictures and she didn't ask any specific questions about the product. I thought she wanted a variety of the cookies. Wrong, apparently me being a mind reader, I should have known it was a zombie party and that she wanted black and white eye balls and brains. So she has requested that I return all her money and shipping. If she is lucky she will get her money back and not the shipping. I have to throw out all the cookies she sends back because I have no clue what she has done to them and its  food rule policy that you cant resell food once it has left the kitchen. But according to her correspondence with me I have inconvenienced her for not putting enough information on my site. I have on the site in the description that if you want custom cookies and colors to contact me and be specific about it. I guess it wast bold enough for her to read or she just didn't bother.